Website Privacy Policy
Last updated: 6 August 2026
1. Introduction
Virtuoso EA respects your privacy and is committed to protecting the personal information collected through this website.
This privacy policy explains how personal information is collected, used, stored and protected when you visit https://virtuosoea.com, submit an enquiry or otherwise communicate with us through the website.
This policy applies specifically to personal information collected through this website. It does not describe how Virtuoso EA processes personal information when delivering services to clients, managing suppliers or carrying out other business activities outside the website.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003, as amended.
2. Who is responsible for your information
For the purposes of UK data protection law, Virtuoso EA is the controller of personal information collected through this website.
Website: https://virtuosoea.com
Privacy contact email: faith@virtuosoea.com
Telephone: 07769 502 854
No Information Commissioner’s Office registration number was available when this policy was prepared. If an ICO registration number is obtained or confirmed, this policy will be updated accordingly.
3. Information we may collect
The personal information collected will depend on how you use the website.
3.1 Information submitted through the enquiry form
When you complete and submit the website enquiry form, we may collect:
Your name.
Your email address.
Your telephone number.
The information contained in your message.
Any other personal information you choose to provide.
Please avoid submitting sensitive personal information through the website form unless it is genuinely necessary for your enquiry.
3.2 Information provided when contacting us
If you contact Virtuoso EA using an email address, telephone number or other contact method displayed on the website, we may collect your contact details and the contents of your communication.
3.3 Technical and usage information
When you visit the website, certain technical information may be collected automatically by the website, its hosting provider or approved service providers.
This may include:
Your Internet Protocol address.
Browser type and version.
Device type and operating system.
Approximate location based on your Internet Protocol address.
Pages viewed and links selected.
The date, time and duration of your visit.
The website or search engine that referred you to this website.
Website performance, security and error information.
Cookie identifiers and consent preferences.
Some of this information may be collected through cookies or similar technologies. Further information is provided in section 9.
4. How we use your information
Personal information collected through the website may be used to:
Respond to enquiries and consultation requests.
Communicate with you about the services you have asked about.
Take steps at your request before entering into a contract.
Maintain records of website enquiries and communications.
Operate, maintain and improve the website.
Understand how visitors use the website.
Diagnose technical problems and improve website performance.
Protect the website against spam, fraud, misuse and security threats.
Manage cookie choices and consent records.
Comply with legal and regulatory obligations.
Establish, exercise or defend legal claims.
Information submitted through a general enquiry form will not automatically be added to a marketing mailing list. Marketing communications will only be sent where there is an appropriate lawful basis and where the requirements of applicable electronic marketing laws have been met.
5. Lawful bases for processing
UK data protection law requires us to have a lawful basis for using personal information.
Depending on the circumstances, we may rely on the following lawful bases.
5.1 Steps before entering into a contract
We may process your information when you ask about services, request a consultation or ask us to take steps before entering into an agreement with you.
5.2 Legitimate interests
We may process information where it is necessary for our legitimate interests or those of another organisation, provided those interests are not overridden by your rights and interests.
These legitimate interests may include:
Responding to website enquiries.
Operating and administering the website.
Maintaining appropriate records.
Protecting the website and its users.
Preventing fraud, spam and misuse.
Understanding and improving website performance.
Establishing, exercising or defending legal rights.
5.3 Consent
We may rely on your consent for:
Non essential cookies and similar technologies where consent is legally required.
Certain analytics, advertising or marketing activities.
Electronic marketing where consent is required.
You may withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before consent was withdrawn.
5.4 Legal obligation
We may process personal information where necessary to comply with a legal, regulatory, accounting or law enforcement obligation.
6. Special category information
The website is not intended to collect special category information, such as information about health, racial or ethnic origin, religious beliefs, political opinions, trade union membership, genetics, biometrics or sexual orientation.
Please do not submit this type of information through the website unless it is genuinely relevant and necessary.
Where special category information is provided, it will only be processed where both an appropriate lawful basis and an additional legal condition for processing that information apply.
7. Sharing your information
We do not sell personal information collected through this website.
We may share information with carefully selected organisations that provide services necessary to operate the website or respond to your enquiry. These may include:
Website hosting providers.
Website developers and maintenance providers.
Email and communications providers.
Website security, spam prevention and backup providers.
Analytics and performance providers, where enabled.
Cookie consent management providers.
Customer relationship management or enquiry management providers.
Professional advisers, including accountants, insurers and legal advisers.
Government bodies, regulators, law enforcement agencies or courts where disclosure is required or permitted by law.
A purchaser, investor or successor organisation in connection with a business sale, restructuring or transfer.
Service providers that process personal information on our behalf are expected to protect the information, use it only for authorised purposes and comply with applicable data protection requirements.
8. International transfers
Some website service providers may store or process information outside the United Kingdom.
Where personal information is transferred outside the United Kingdom, we will take reasonable steps to ensure that an appropriate legal safeguard is in place.
Depending on the destination and provider, these safeguards may include:
A UK adequacy regulation.
The UK International Data Transfer Agreement.
The UK Addendum to approved standard contractual clauses.
Another transfer mechanism permitted under UK data protection law.
You may contact us for further information about the safeguards used for relevant international transfers.
9. Cookies and similar technologies
The website uses cookies and may use similar technologies, such as scripts, tags, pixels or browser storage.
Cookies are small files or pieces of information stored on, or accessed from, your device when you visit a website.
9.1 Types of cookies
The website may use the following categories of cookies.
Strictly necessary cookies
These cookies are required for essential website functions, security, form operation and the storage of privacy choices.
Where permitted by law, strictly necessary cookies may be used without consent.
Preference cookies
These cookies remember choices you make, such as display or privacy preferences.
Analytics cookies
These cookies help us understand how visitors use the website, which pages are visited and whether technical improvements are needed.
Marketing cookies
These cookies may be used to measure advertising activity or provide more relevant advertising across websites.
The website may not use every category listed above. The cookies actually in use should be displayed through the website’s cookie consent banner or cookie settings tool.
9.2 Cookie consent
Where consent is legally required, non essential cookies will not be activated unless you have provided your consent through the cookie banner.
You may accept, reject or manage relevant cookie categories through the banner or cookie settings tool.
You may withdraw or change your consent at any time by reopening the cookie settings available on the website.
You can also manage cookies through your browser settings. Blocking certain cookies may affect the way the website operates.
10. How long we keep your information
Personal information will not be kept for longer than reasonably necessary for the purpose for which it was collected.
The following retention periods will generally apply:
Website enquiries may be retained for up to 24 months following the most recent communication.
Enquiries that result in a client relationship may be retained under the separate records and legal obligations that apply to that relationship.
Website security and technical logs may generally be retained for up to 12 months, unless they are required for an investigation or legal purpose.
Cookie information will be retained for the period stated in the cookie consent tool or relevant cookie information.
Records required for legal, regulatory, tax, accounting or dispute purposes may be retained for a longer period where necessary.
Retention periods may be adjusted where there is a legal requirement, an ongoing complaint, a security investigation or a reasonable possibility of legal proceedings.
When information is no longer required, it will be deleted, anonymised or securely disposed of.
11. How we protect your information
Reasonable technical and organisational measures are used to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.
These measures may include:
Secure website hosting.
Encryption of information transmitted between your browser and the website.
Access controls and password protection.
Website security monitoring.
Software and security updates.
Spam and malicious submission protection.
Secure backups.
Limiting access to people who require the information for an authorised purpose.
No method of transmitting or storing information can be guaranteed to be completely secure. You should therefore avoid submitting unnecessary or highly sensitive information through the website.
12. Your data protection rights
Depending on the circumstances, you may have the following rights.
12.1 Right of access
You may request confirmation of whether your personal information is being processed and ask for a copy of that information.
12.2 Right to rectification
You may ask us to correct inaccurate information or complete information that is incomplete.
12.3 Right to erasure
You may ask us to delete your personal information in certain circumstances.
This right is not absolute and information may sometimes need to be retained for legal, regulatory or legitimate purposes.
12.4 Right to restrict processing
You may ask us to restrict how your information is used in certain circumstances.
12.5 Right to data portability
Where processing is based on consent or contract and is carried out using automated means, you may have the right to receive certain information in a structured, commonly used and machine readable format.
12.6 Right to object
You may object to processing based on legitimate interests in certain circumstances.
You have an absolute right to object to the use of your personal information for direct marketing.
12.7 Right to withdraw consent
Where processing is based on consent, you may withdraw that consent at any time.
12.8 Rights concerning automated decisions
You may have rights concerning decisions made solely through automated processing where those decisions produce legal or similarly significant effects.
The website does not currently use personal information to make solely automated decisions that have legal or similarly significant effects.
13. Exercising your rights
To exercise a data protection right, contact:
We may need to request information to confirm your identity before responding. This is intended to prevent personal information from being disclosed to someone who is not entitled to receive it.
We will normally respond within one month. Where a request is particularly complex or several requests have been made, the response period may be extended where permitted by law. You will be informed if an extension is required.
There is normally no charge for exercising your rights. A reasonable fee may be charged, or a request may be refused, where a request is manifestly unfounded or excessive and the law permits this.
14. Complaints
Please contact Virtuoso EA first if you have a concern about how your personal information has been handled. We will take reasonable steps to investigate and respond.
You also have the right to complain to the Information Commissioner’s Office, which is the United Kingdom’s independent data protection regulator.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
You can find further information and submit a complaint through the Information Commissioner’s Office website.
15. Third party websites
The website may contain links to websites, platforms or services operated by other organisations.
Virtuoso EA is not responsible for the privacy practices, security or content of external websites. When you follow an external link, you should review the privacy information provided by that organisation.
16. Children’s information
This website and the services promoted through it are intended for businesses and adult users.
We do not knowingly collect personal information from children through the website. If you believe that a child has submitted personal information, please contact faith@virtuosoea.com so that the information can be reviewed and, where appropriate, deleted.
17. Changes to this policy
This privacy policy may be updated where the website, its technology, service providers or legal obligations change.
The latest version will be published on this website. The date at the beginning of the policy will show when it was most recently updated.
Where a change materially affects how personal information is used, reasonable steps will be taken to bring the change to the attention of affected individuals.
18. Contact us
Questions about this privacy policy or the use of personal information collected through the website should be sent to:
Virtuoso EA
Website: https://virtuosoea.com
Email: faith@virtuosoea.com
Telephone: 07769 502 854